I’m a meat shop/produce business owner, can “weight” be part of the specifications in the menu?
We do not have this functionality at present, but we will make an announcement once this feature is up.
I have an inventory system, can Botty integrate with it?
Yes, if you have an API for your inventory system that PayMate Botty can connect to.
Is there a functionality in the system that allows an outlet to disable a specific menu/item real-time? Can this be also enabled real-time?
Yes, this could be done per outlet/store level real-time. Your restaurant manager or whoever has access in the system can do this. Customers will not see the disabled menu once they order and will see it once enabled by your outlet.
Since you will do the one time set-up, what if I want to add a new menu?
When we turn over our work to you, we will train you on how to do the succeeding updates.
What system will you provide us to access/view our orders? What hardware do we need to have?
We will provide you with a web portal/URL and or app which you can access from any device with internet connection.
How will we know if there are orders coming in?
An alarm will sound off and it will not stop until you attend to it.
What is the radius of each outlet from the person ordering?
Merchants can decide on their preferred radius, and pre-set it using Botty’s DIY platform.
Can our Head office view the report of all outlets enrolled?
Can the website you will provide be re-designed in a different way following our preferred design?
No. We only have 1 back-end set-up. Your logos/branding colors can however be incorporated.
My Business has an existing website without any ordering, payment and delivery capabilities. Can PayMate Botty be added here so I can accept orders and payments?
It can be done technically but this will entail a customization cost on our part. We can, however, put a social app button/link in your website so that your customers can still place an order from your existing website.
I noticed that you have options for Delivery, Pick Up, Dine in. Can I only get Botty for 1 or 2 options?
Yes, you can set-up the options or any combination of said options.
What if my Business does not have a Facebook page yet?
Is there an issue if my Business Facebook today is a personal account?
There is no technical issue. Please note that you cannot create a Facebook business page, without having a Facebook personal account first. So use your personal facebook to create your business page.
If you enable my Business for social commerce, do we automatically get enabled for web ordering?
Yes, unless you choose not to have a web-ordering.
Can we just promote 1 digital channel?
Yes, but you will lose the opportunity to sell and be present in other digital market space
If PayMate Botty is available now on facebook/facebook messenger social app, how will we know if you have launched additional social apps already or if you have enrolled us for this already, so we can market to our customers?
We will send you a communication that we have activated your outlets for a new channel.
What is your turn-around time/lead-time in PayMate Botty development for my business?
There are 2 activities: (1) Merchant accreditation for digital payment acceptance and (2) Botty development. Once we receive your ‘complete documents, we will process your merchant accreditation first within 1-2 banking days. While Botty’s development takes 1 week.
Can we turn off our PayMate Botty when we don’t want to receive orders from this channel?